Privacy Policy

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This Privacy Policy outlines the types of personal information we collect, how we use it, with whom we share it, and your rights in relation to your information.

By accessing or using the 3Knots Matrimony platform, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the platform.

1. Information You Submit Directly
Name, gender, date of birth, contact details, marital status, religion, caste/community, height, education, occupation, location, lifestyle preferences, and photographs
Profile videos and voice clips, if submitted
Identity verification documents (e.g., Aadhaar, passport, driver’s license) and facial video
Payment details for paid memberships (card number, UPI ID, billing address); processed via third-party gateways
Testimonials and success stories submitted voluntarily
Content you publish or messages exchanged on the platform
2. Information Collected Automatically
IP address, device type, OS, browser
Device identifiers, error logs, crash reports
Access times, pages visited, features used
User interactions like interest requests and profile views
This data helps us improve performance, detect fraud, and personalize your experience.

3. Information from Third Parties
Google Login (SSO): If you sign in with Google, we receive your name and email as authorized. You may revoke access via your Google account settings.

Verification Partners: Future integrations may include identity/fraud checks, subject to your consent.

4. Use of Information
Match you with relevant profiles
Authenticate identity and verify profiles
Provide customer service
Analyze behavior and improve services
Ensure legal compliance
5. Data Retention
While your account is active or needed for services
To fulfill legal obligations
To detect/prevent fraud and enforce terms
You can request deletion, subject to legal limits and verification.

6. Communications and Support Logs
Your interactions with support (email/chat/call) may be logged for quality and training purposes.

7. Sensitive Personal Data (SPD)
We treat IDs, biometric video, payment data, and marital status as SPD. This is handled securely and not shared without consent unless required by law.

8. Profile Visibility and Sharing
Your profile, including photos and preferences, is viewable by other registered users to facilitate matchmaking.

9. Cookies and Tracking Technologies
We use secure cookies for session management and authentication.

We currently do not use marketing/behavioural tracking cookies. Future updates will be announced and require consent.

10. Safety and Misuse
We are not liable for losses from user fraud/misrepresentation. Report suspicious behavior to info@3knots.co Never share financial info with other users.

11. Data Security
We implement strong security measures but cannot guarantee 100% internet safety. Users are responsible for maintaining confidentiality.

12. Your Rights (EU/UK Users)
Access and correct your data
Request deletion (right to be forgotten)
Withdraw consent at any time
File a complaint with your local data authority
Data may be transferred outside the EU (e.g., to India) with safeguards in place.

13. Grievance Redressal
In accordance with Indian IT Rules 2021, contact our Grievance Officer:

Name: Vaddi Kiran Kumar
Designation: Grievance Officer
Email: info@3knots.co
Working Hours: Monday to Friday, 10:00 AM – 6:00 PM IST
14. Changes to this Policy
We may update this policy periodically. Material updates will be notified via email or the platform. Continued use signifies acceptance.

For any queries, contact us at info@3knots.co.